Terms & Conditions

1. Agreement to these terms

These Terms & Conditions govern use of the Dravelliongrandstay website and website-based enquiries. By accessing or using the website, you agree to these terms. If you do not agree, you should not use the website. The operator is Dravelliongrandstay Pty Ltd, with legal contact address at 80 Pyrmont St, Pyrmont NSW 2009, Australia.

2. Website purpose

The website provides general information about accommodation, entertainment, guest services, venue facilities, and methods of contacting our team. Website content is informational unless a specific transaction or booking is expressly confirmed through an authorised process. Availability, schedules, service descriptions, access conditions and operating arrangements may change.

3. Eligibility and restricted services

Certain venue activities are restricted to adults aged 18 years or older and may also be subject to identity checks, venue rules, exclusion requirements, responsible-gaming controls, and applicable law. Access to the website does not guarantee eligibility to participate in any restricted activity or enter any controlled area.

You are responsible for complying with laws that apply to you and for providing accurate information where age, identity, booking or access verification is required.

4. Enquiries and reservations

Submitting a website form expresses an enquiry or request only. It does not by itself create a confirmed reservation, guarantee accommodation, reserve a particular service, or establish a binding transaction unless we subsequently provide an authorised confirmation containing the applicable details. You should review any confirmation carefully and contact us promptly if information is incorrect.

Dates, room categories, capacity, amenities, service hours and venue arrangements may be subject to availability and operational requirements. Additional conditions may be provided at the time a specific service is confirmed.

5. Accurate information

You agree not to submit false, misleading, unlawful or impersonating information. Contact details should be current and sufficient for us to respond. If information changes after an enquiry or confirmation, you are responsible for notifying us where the change may affect the requested service.

6. Acceptable use

You must not misuse the website, attempt to gain unauthorised access, interfere with operation, introduce malicious code, scrape or extract data in a manner that disrupts service, probe security controls without authorisation, use automated systems in a way that creates unreasonable load, or use the website to facilitate unlawful conduct.

You must not copy, reproduce or republish substantial website content except as permitted by law or with written permission. We may restrict access where reasonably necessary to protect the website, users, systems, rights or legal obligations.

7. Responsible conduct

Where venue information relates to gaming, participation is intended as entertainment for eligible adults. Guests should make independent decisions, remain within personal limits, and comply with venue rules and any applicable self-exclusion or responsible-gaming measures. Nothing on this website should be interpreted as financial advice, a promise of winnings, or a guarantee of any outcome.

8. Intellectual property

The website's branding, text, layout, graphics, icons, design elements, and other original material are protected by applicable intellectual-property laws. Third-party materials remain the property of their respective owners. Use of the website does not transfer ownership of any intellectual property to you.

You may view and use website content for ordinary personal informational purposes. Any broader reproduction, modification, commercial exploitation, distribution, or creation of derivative material requires permission unless an applicable law expressly allows it.

9. Third-party information and services

References to independent destinations, transport providers, attractions, service providers, or other third parties may be provided for convenience. We do not control independent third parties and do not guarantee their availability, accuracy, conduct, security or terms. Any arrangement you enter with a third party is subject to that party's terms and applicable law.

10. Website availability

We aim to keep the website available and accurate but do not guarantee uninterrupted operation. Maintenance, security incidents, network conditions, device compatibility, updates or events beyond reasonable control may affect access. We may modify, suspend or discontinue website features where reasonably necessary.

11. Accuracy of content

We take reasonable care when presenting information, but photographs, descriptions and illustrations may be representative, and operational details may change. Before relying on information that is important to a visit or reservation, you should confirm current details with our team. Nothing in these terms excludes rights or guarantees that cannot lawfully be excluded.

12. Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising solely from use of, or inability to use, informational website features. Where Australian Consumer Law or another mandatory law provides non-excludable guarantees, rights or remedies, those protections continue to apply. Nothing in these terms is intended to exclude, restrict or modify a right or liability where doing so would be unlawful.

13. Indemnity for misuse

To the extent permitted by law, you are responsible for loss or damage caused by your unlawful or unauthorised misuse of the website, infringement of third-party rights, or deliberate interference with website systems. This provision does not apply to the extent loss is caused by our own unlawful conduct or where liability cannot be allocated in this way by law.

14. Privacy and cookies

Personal information is handled as described in our Privacy Policy. Browser storage and similar technologies are described in our Cookie Policy. These documents form part of the transparency information associated with website use.

15. Governing law

These website terms are governed by the laws applicable in New South Wales, Australia, subject to any mandatory consumer, privacy or other protections that apply regardless of this choice. Courts with competent jurisdiction in New South Wales may hear disputes where permitted by law.

16. Changes and severability

We may update these terms to reflect changes to law, website features or operational practices. If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not necessarily waive the right to enforce it later.

17. Contact